FREQUENTLY ASKED QUESTIONS – Best Training School

What is the Refund Policy for classes?

Deposit(s) are transferrable but not refundable. Monies paid in advance will be retained, but may be transferred to any future onsite or online NORMI class. Balance of payment may be paid at the door using VISA, MC, DISC, AMEX or Company Check. If extenuating circumstances justify a full refund, upon written approval a 10% processing fee to cover administrative costs shall be retained by BTS and the net refund will be processed within thirty (30) days of the approval.

If you are not ACTIVE then why would you want to be?

All members who have NOT activated their membership remain INactive members. INactive members cannot take advantage of the many benefits of ACTIVE Membership. To see a listing of the ACTIVE benefits, go to www.Join.NORMI.org

Where should I begin in the IAQ industry?

We are asked this question often. Your interest in certification would depend on the credibility and credentials you need to succeed in your business and your geographical market or to meet specific state licensing laws. See the Training Tracks page at NORMI.org for help, or contact NORMI for additional guidance.

Is there a time limit for my online class?

Generally, registrants are given a fourteen (14) day window in which they can take their course. There is no time limit on taking their final test but it is recommended that the process not be delayed. The nearer to the course, the easier it is to remember the things that were discussed in the class

How do you support your members?

NORMI is all about supporting their members. To do that, NORMI provides a toll free telephone number (877.251.2296), a LIVE Online Chat line, a Support Desk, and email support. Along with this is an extensive member section accessed through the homepage at www.NORMI.org

Are there discounts for taking additional classes?

NORMI provides a FREE NORMIPro.com website for each ACTIVE member. With this website, a Best Training School affiliate link is provided through which commissions are paid to those NORMI members who send others to a NORMI Class. The easiest way to receive a discount for some future training is to register for that class through your OWN NORMIPro.com website and, thereby, receive the 10% discount.

What kind of Continuing Education does NORMI provide?

All ACTIVE members are given privileges to join a LIVE discussion and training once a week in the NORMI Talking Studio, an Internet Interactive Chat Room where you can ask questions and have them answered. Every week for two hours a group of experts enter the room at a specified time to do FREE training and answer questions regarding the NORMI process, membership, and other important information.

What is an ACTIVE member?

When you take a NORMI class, you automatically become a NORMI member for life. To receive ACTIVE benefits and be listed on the NORMI Trained Professional Directory, you must activate your membership by subscribing at www.Join.NORMI.org. To see a listing of the ACTIVE benefits, go to www.Join.NORMI.org